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Home My WebLink AboutBoard of Commissioners - Minutes - 01/16/2003' r. •, ,i6 I 'l . • MINUTES OF THE OTTER TAIL COUNTY LABOR/MANAGEMENT COMMITTEE Otter Tail County Courthouse Commissioners' Room, Floor 1-B Thursday, January 16, 2003 1 :00 p.m. Call to Order Brian Armstrong called the Labor/Management Committee meeting to order at 1:15 p.m. Attendance: Tonya Anderson, Brian Armstrong, Dwight Serven, Tim Brand, Carol Brause, John Dinsmore, Sue Ewy, Chuck Grotte, David Hauser, Barb Jongeling, Cheryl Kottom, Larry Krohn, Don Larson, Malcolm Lee, Mick McCormick, Barbara Molter, Sydney Nelson, Kirsten Olson, Heather Severson, James Stewart, and Jodi Wentland. Excused Absence: Richard Akerman, Doug Cannell, Rick Denzel, Chuck Kitzman, Wayne Stein, and Sharon Wicklund. Unexcused Absence: Anne Mueller and Wayne Roisum. Review of Mission and/or Norms of Behavior Barb Jongeling read the Norms of Behavior list and John Dinsmore read the Mission Statement. A Review of Minutes ~ommittee members approved as presented, the minutes of December 19, 2002, by consensus, with the following change: ~ _ From: Consensus was reached to table the Insurance Committee topic until the January 16, 2003 meeting. '1f:: To: Consensus was reached to table the Wellness Committee topic until the ~'e11ua:y ~2003 meeting. Review of Agenda ~ Committee members approved as presented, the agenda of January 16, 2003, by consensus with one additional agenda item: Insurance Subcommittee. Discussion Items A. Supervisor Training Subcommittee: David Hauser presented the following to the LMC Committee: • The Supervisor Training Subcommittee has disbanded due to LMC member terms had ended. • The Supervisor Training Subcommittee members were Lane Magnusson, Brooks Andersen, and David Hauser. • There will always be an ongoing need for supervisor training for new supervisors and refresher training for current supervisors every couple years. • Should this committee be reactivated or is Subcommittee done at this point? B. Insurance Subcommittee and Wellness Subcommittee: • Consensus was reached by the LMC Committee for the current members of the Insurance and Wellness Subcommittees continue to serve on their respective subcommittee, unless they wish to be replaced and that they find their own replacement. • Consensus was reached by the LMC Committee for the following Subcommittees to report any and • all research and/or recommend action updates to the LMC: Supervisor Training Subcommittee, Wellness Subcommittee, and Insurance Subcommittee. C. Customer Service: John Dinsmore reported that the Customer Service Subcommittee previously consisted of Marion Kershner and myself. John passed out a handout entitled "Interest Based Problem Solving". Group discussion followed. This Subcommittee did raise the awareness of customer service. • Labor/Management Committee Minutes January 16, 2003 Group consensus was reached to end the Customer Service Subcommittee for now-the Subcommittee has served its purpose "Just Be Nice!". Public Health and Human Services Labor/Management Updates The Public Health Labor/Management Committee has been working on: • Currently the department is spending much of their time on small pox vaccines concerns/issues. • Department is working on staffing issues. The CDC is making changes also daily regarding information being sent to our department. The CDC has reported that one in three who receive vaccinations will become sick. Presently, it sounds like vaccinations will begin the end of February. The Human Services Labor/Management Committee has been working on: • Office Aides-Office Equipment, working on decision making on office equipment and cell phone services. • Our department currently has 24 cell phones-our department is moving away from having mobile phones in company vehicles. • Telecommuting-more and more people are working out of their homes. Space has been the main motivator for counties looking at telecommuting. Information Sharing/Announcements There will be Co-Chair Training coming up on January 30 at Hubbard County. Lori Morrell with the Bureau of Mediation will be the instructor. There is a $30 charge for each participant. Group consensus was reached to send the two current Co-Chairs, Sharon Wicklund (Labor) and Brian Armstrong (Management); and the two new Co-Chairs Barbara Molter (Labor) and Jodi Wentland (Management). Any one making reservations please contact Karen Lundin. -N~M~~ ""-Fhe discussion items for the February agenda include: • Wellness Committee Adjournment At 2:53 p.m., Brian Armstrong declared the meeting of the Otter Tail County Labor/Management Committee adjourned until 1 :00 p.m. on Thursday, February 20, 2003. ,; Anachman1 • • • • OTTER TAIL COUNTY LABOR/MANAGEMENT COMMITTEE MEMBERSHIP DISTRIBUTION LIST Mail E E E M E E E E E E E E E E E E M 1/0 E E E 1/0 E E E E E E E M/FAX M/FAX M E L-Labor M-Manaoement M L M L M L M M M M L M L M L M L M L L L M L L L M L M L Name Richard Akerman Tonya Anderson Brian Armstrono Dwioht Berven Tim Brand Carol Brause Douo Cannell Rick Denzel John Dinsmore Sue Ewy Chuck Grotte David Hauser Barb Jonoelino Charles Kitzman Chervl Kottom Larrv Krohn Don Larson Malcolm Lee Mick McCormick Barbara Molter Anne Mueller Syd Nelson Kirsten Olson Wayne Roisum Heather Severson Wayne Stein James Stewart Jodi Wentland Sharon Wicklund Lori Morrell Joanne Derby Merle King Cheryl Jones Department Sheriff Court Services -NYM GIS Hiohway MIS Human Services Buildino Maintenance Solid Waste/Recycling Human Services Public Health Hiohway Attorney Human Services Court Services Human Services County Coordinator Hiohway County Commissioner Sheriff Assessor Sheriff County Commissioner MIS Land & Resource Public Health Auditor Sheriff Human Services Highway /Ex Officio Members) Bureau of Mediation Teamsters 320 Teamsters 320 AFSCME Phone 998-8571 385-3831 739-7162 342-2324 998-8121 998-8162 998-8053 736-4400 998-8172 739-2606 998-8475 998-8406 998-8269 998-8505 998-8247 998-8068 589-8167 998-8060 998-8529 998-8013 998-8556 589-8167 998-8122 998-8100 739-2528 998-8041 998-8615 998-8211 998-8482 F .IUSE.RS\Hum■n Rnources\LaDor Manaoemen\\Dlstnoulion Llm\D1s11bu11on LJsl 070102 do,; 12/16/02 LABOR/MANAGEMENT COMMITTEE ATTENDANCE/SIGN IN CHECK SHEET MEETING DATE: January 16, 2003 • Richard Akerman Tonya Anderson Brian Armstrong Dwight Serven Tim Brand Carol Brause Doug Cannell Rick Denzel John Dinsmore .ueEwy Chuck Grotte David Hauser Chuck Kitzman Cheryl Kottom • Larry Krohn Don Larson Malcolm Lee Mick McCormick Barbara Molter Excused Sydney Nelson Excused Kirsten Olson Wayne Roisum Heather Severson Wayne Stein James Stewart Jodi Wentland Sharon Wicklund Excused Joanne Derby Cheryl Jones Merle King Lori Morrell dpll(wdf • • • Otter Tail County Labor Management Committee Interest Based Problem Solving Definitions: Issue: Issue: The subject of problem solving or negotiation -the what. the oroblem to be solved. Interest: One_paMy's concern(s). need(s) or desire(s) behind an issue; the why the issue is being raised. Position: One party's proposed solution to cin issue. Option: Possible solutions to an issue to meet one or more interests Standard: Agreed-upon qualities of .Jn acceptable solution based on objective criteria or norms, independent of any party's will or power. Customer Satisfaction Interests (representing both labor and management perspectives): Standards: Examples: County-wide versus by department; communication; confidentiality; impact to county; improve services; responsive to clients; coordination within the county; accountability; how information/d.Jta will be used (e.g .. improve services. performance appraisals?); incorporate feedback into department/program planning and development; OTHERS? Examples: Acceptability; costs; budget; other county practices; OTHERS? Position/Options: (see handout) OTTER TAIL COUNTY HUMAN SERVICES COMMUNITY PLANNING MEETINGS Common Feedback Themes of the 2000 Meetings □ Need for more public education activities -public forums, newspaper articles, payroll stuffers -that update the public about various programs and benefits · □ Increased program accessibility -more office and staff hours in Greater OTC □ Need for increased transportation services -especially for under-60 residents needing non-medical transportation □ Access to our services via a toll free number □ Provide more "early intervention and prevention" oriented services, and not only "reactive" or crisis initiated services □ Customer friendliness, or customer relationship building, needs to be enhanced and improved i ., 0 0 0 • • • ~11~1f 1~11 t·~~rl1'7 r~~~~t~ ti\~; ~1t~r1~1~1\l~ EVALUATING OUR AGENCY'S PROCEDURES AND POUCIES Evaluation forms are intended to tell us how we are doing -where our strengths are and where we can improve. Please take a few moments answer the following questions. Evaluate our ac enrv in the followino manner. Rarely Sometimes Usually Regularty 1 2 3 4 1. Otter Tail County Child Care Licensing provides quality pre-service training to prospective Child care providers. __ _ 2. Otter Tail County Social Services is flexible in helping licensed Child Care providers receive the kind of training they needs. This includes allowing credit for reading books, attending conferences, & using the Internet as a training tool (websites designated for the topics 3. 4. 5. 6. 7. 8. 9. related to Child Care) .. __ _ Otter Tail County Social Services encourages the development and function of the Child Care Association. __ The Child Care Licensor fully infom15 me of the licensing/assessment process both in written & oral form. __ _ The Child Care Licensing Social Worker treated you in a courteous manner. __ _ The Child Care Licensing Social Worker provided help to you in a timely manner. __ _ The Child Care Licensing Social Worker provided information to you in a way that you could understand. __ _ The Child Care Licensing Social Worker promptly returned your calls. __ _ The Child Care Licensing Social Worker served you in a respectful manner and was respectful of your culture. __ _ Comments/Suggestions: Signature:. _____________ _ Date: ·---------(not required) CHILDREN'S MENTAL HEAL TH CASE MANAGEMENT FEEDBAOC SURVEY To continue to improve our services, we need and value your input. We hope that you will take a few minutes of your time and answer a few questions for us. Please rate the questions bel-with the following scale: I = Strongly disagree 4 = Agree 2 = Disagree 5 = Strongly Agree 3 = No Opinion I. Case Management services for my child were easily and quickly accessible. I ~ 3 4 5 2. I/We were actively involved in planning the services for our child, and the treatment goals and plan of care were clearly explained to us. I 2 3 4 5 3. Our family's values and culture were respectfully considered in the development of our ch_ild's care plan. I 2 3 4 5 4. The services received have resulted in improvement in my child's day-to-day functioning and/or behavior. I 2 3 4 5 5. We were treated respectfully by our child's case manager and would recommend this service to others. I 2 3 4 5 6. Case Management services were available to assist my family during times of crisis. I 2 3 4 5 7. Case Management services assisted my family in accessing appropriate services from other agencies or programs as easily as possible. I 2 3 4 5 Comments/SUggestions: Signature (not required: _____________ _ Date: _______ _ 0 0 0